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First, make sure that everyone understands what the process is meant to do.Then, explore how you can address the problems you identified in step 2 (Brainstorming can help here).It's likely that improving your business process will involve changing existing systems, teams, or processes.For example, you may need to acquire new software, hire a new team member, or organize training for colleagues.These tools show the steps in the process visually.(Swim lane diagrams are slightly more complex than flowcharts, but they're great for processes that involve several people or groups.) It's important to explore each phase in detail, as some processes may contain sub-steps that you're not aware of.If you need to start again from first principles, see our article on Business Process Reengineering When you encounter some of the problems mentioned above, it may be time to review and update the relevant process.
When everyone follows a well-tested set of steps, there are fewer errors and delays, there is less duplicated effort, and staff and customers feel more satisfied.
For example, you might have procedures for receiving and submitting invoices, or for establishing relationships with new clients.
Formal processes are particularly important when there are safety-related, legal or financial reasons for following particular steps.
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Note down everyone's ideas for change, regardless of the costs involved.