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since then she has not had anymore problems and just upgraded to a newer phone and that went smoothly as well.
she does have a hard time understanding them on the phone but none have ever been rude to her and they have always helped her the couple of times she did have to call.
My phone still shows the correct phone number, minutes and exp date but can't make or receive anything. It may have something to do with a weird clause of their TOS, which states "that you are not authorized to resell it"? But I hear a lot of people doing just that- selling theirs- ( i never did that , I usually discard my old one). UNAUTHORIZED USAGE; TAMPERING The TRACFONE handset is sold exclusively for use by you, the end consumer, with the TRACFONE Service available solely in the United States, Puerto Rico and the U. You agree not to unlock, reflash, tamper with or alter your TRACFONE or its software, enter unauthorized PIN numbers, engage in any other unauthorized or illegal use of your TRACFONE or the Service, or assist others in such acts, or to sell and/or export TRACFONE handsets outside of the United States.
These acts violate TRACFONE’s rights and state and federal laws.
Their customer service has always been horrible but the coverage is excellent. My only phone, this tracfone, has been unusable for about 36 hours now.
My phone still shows the correct phone number, minutes and exp date but can't make or receive anything. Last year my wife moved to tracfone and was happy for the first couple of months but then after doing nothing more than charging the phone it came up saying the same thing... She took it to radio shack where she bought it and they called customer service who told them my wife ordered a new sim card.
Then suddenly: "To further assist you with your issue, please contact 1-866-806-1840 and enter this PIN XXXXXX if prompted by the system.