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Some of its key live chat features include visitor targeting, A/B testing, qualification and routing, lead routing, and meeting scheduling.
Intercom also has a library of integrations and APIs to fit the system with your existing workflows.
The same survey observed that 82 percent of consumers put great importance on immediate response when it comes to making a sales or marketing inquiry.
While these statistics are valuable reasons why you’re considering to implement a live chat solution, it’s also important to note that simply getting a live chat software is not enough.
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The way people communicate has changed over the past years.
Before, if a customer wants to contact support, they have two top choices: email or phone.
With all these benefits, it’s easy to see why live chat is seen to play a key role in the growth of e Commerce businesses in 2019.
A Hub Spot study conducted in 2018 has revealed that consumer patience is good for just up to 10 minutes.
It offers internet businesses a suite of messaging-first products for your sales, marketing, and support teams.